Chivee

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Order Tracking

Enter your unique order number and registered email address below to view your latest shipping status, logistics tracking information, estimated delivery time and order detailed information of your Jingdezhen ceramic teaware & tableware order.

How to find your order number

Your order number starts with CH, which is sent to your registered email after you successfully place an order. If you cannot find the order confirmation email, please check your spam mailbox first.

Logistics Status Description

  1. Order Confirmed: We have received your payment and are arranging product packing.
  2. Shipped: Your parcel has been dispatched from our warehouse, you can view the courier tracking link.
  3. In Transit: The parcel is on the way to your address.
  4. Delivered: Your package has been signed and received successfully.
If your logistics information has not been updated for more than 7 working days, please contact our customer service for assistance.
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